Network & internet
Connectivity, routing, switching, DNS, firewall, WiFi and provider dependencies are checked in a focused sequence.
View network management
Solve problems now
An IT outage is holding up your work. We help you move forward.
Your team cannot sign in, the connection drops or an application freezes. Radorfa investigates the problem and discusses how to resume work. We then assess what can help prevent the issue returning.
Business impact before technology
Restore the process, then remove the cause
We start with the affected users, locations, systems and business processes. Symptoms, timestamps and recent changes are then compared. This keeps the response focused on safe recovery instead of random configuration changes. Recovery actions, assumptions and remaining risks stay visible, allowing a temporary workaround to be followed by a durable correction.
Workplace & accounts
We investigate affected devices, account access, Microsoft 365, essential applications and shared services.
View workplace managementPrevention & monitoring
After recovery, the actual failure mode is translated into monitoring, maintenance, documentation or redundancy.
Reduce recurrence
Incident response
From first report to verified recovery
A useful incident response separates urgent restoration, root-cause analysis and structural improvement.
Triage
We establish impact, urgency, affected components, start time, symptoms and recent changes.
Stabilise safely
The lowest-risk recovery action or workaround is selected while dependencies remain visible.
Confirm the cause
Logs, configuration, events and reproducible signals are connected to the disruption.
Verify recovery
Users and processes are tested while the cause, actions and preventive recommendations are documented.
Practical check
What information shortens diagnosis?
A concise and factual incident report saves time and reduces incorrect assumptions.
- The exact error, a screenshot and the time the problem started.
- Affected users, locations, devices and business processes.
- Recent changes to accounts, network, software, hardware or supplier services.
- Whether the issue is reproducible and whether a workaround exists.
- Required urgency based on actual business impact.
FAQ
Frequently asked questions
Clear answers about scope, diagnosis and the next practical step.
How do you start diagnosing an IT outage?
We establish the affected users, systems and processes, review recent changes and collect reproducible symptoms before selecting a recovery action.
Can you help with a network or internet outage?
Yes. Connectivity, routing, switching, firewall, DNS, WiFi and provider dependencies can be included in the incident investigation.
Do you recover workplaces and accounts?
Yes. Workplace, identity, Microsoft 365, server and application problems can be included when they are part of the disruption.
How can future incidents be reduced?
After recovery, the actual cause can be translated into targeted monitoring, maintenance, redundancy, documentation or process changes.
Related expertise
Make the business impact clear
When contacting us, state the affected process, number of users, start time and any recent change. This allows the first analysis to begin with the right focus.