Identity & MFA
Account state, authorised recovery, MFA registration, access policies and sign-in signals are reviewed through controlled procedures.
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Microsoft 365 support
Microsoft 365 problems? Help your team move forward.
Unable to sign in, send email or open a shared file? Radorfa investigates what is blocking your work and helps restore access and function. We check the affected accounts, apps and settings, then test the solution with your employee.
Separate symptom from cause
Start with what is blocking the work
The same error can be caused by account state, MFA registration, Conditional Access, licensing, service health, mail flow or a local client. We therefore record who is affected, which device and network are involved and what changed recently. The most likely layer is then tested without disabling security controls unnecessarily.
Outlook & mail flow
Sending, receiving, synchronisation, mailbox configuration, DNS and Exchange Online rules are investigated in context.
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Service plans, permissions, sharing, synchronisation and application behaviour are connected to the required business function.
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Secure diagnosis
Restore service while retaining control
We do not only restore access. We verify why the situation occurred and whether the resulting configuration still meets the organisation’s security requirements.
User context
We collect the exact error, timestamp, device, network, affected service and scope.
Tenant and service review
Account, licence, policy, service health, mail flow and audit information are checked selectively.
Controlled recovery
The necessary change is made without introducing broad or undocumented security exceptions.
Verify function and security
The user path is tested while cause, change and any follow-up measure are documented.
Practical check
What helps a fast investigation?
Microsoft 365 issues are often context-dependent. This information prevents tenant and client problems from being confused.
- The full error, correlation ID or screenshot with an accurate timestamp.
- The affected user, service, mailbox, group or SharePoint location.
- Whether the issue appears on multiple devices, browsers or networks.
- Recent changes to licences, MFA, Conditional Access, DNS or permissions.
- The blocked business activity and number of affected users.
FAQ
Frequently asked questions
Clear answers about scope, diagnosis and the next practical step.
Can Microsoft 365 problems be diagnosed remotely?
Yes. Many identity, licence, mail flow, client and policy issues can be investigated remotely when appropriate administrative access and user context are available.
Can you help with Outlook and email delivery?
Yes. We investigate sending, receiving, synchronisation, mailbox configuration, mail flow and client-specific behaviour.
Do you support Microsoft 365 licence issues?
Yes. We review licence assignment, enabled service plans, activation and whether the selected licence matches the required feature.
Can you restore MFA and account access?
We help restore access through the organisation’s authorised recovery process and review the underlying identity or Conditional Access configuration.
Related expertise
What is stopping your employee from working?
Tell us which app is affected, the error message and how many people have the problem. We discuss the access and checks needed to investigate it. Do not share passwords through the form.